Scott's Of Southend Privacy Policy

Privacy & Cookie Policy

This Privacy Policy was published Wednesday 21st Oct 2020. At Scott’s Of Southend we are committed to protect and respect your privacy in compliance with EU- General Data Protection Regulation (GDPR). This privacy policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. This privacy policy applies to the use of our services and to our sales, marketing and customer contract fulfilment activities. It also applies to individuals seeking a job at Scott’s Of Southend.

Who are we?

We are a Garden Centre based in Rochford, Essex.

When do we collect personal data about you?

• When you are using our services.
• When you interact with us in person, through correspondence, by phone, by social media, or through our websites.
• When we collect personal information from other legitimate sources, such as third-party data aggregators, Scott’s Of Southend marketing partners, public sources or social networks. We only use this data if you have given your consent to them to share your personal data with others.
• We may collect personal data if it is considered to be of legitimate interest, and if this interest is not overridden by your privacy interests. Before data is collected we make sure an assessment is made, ensuring that there is an established mutual interest between you and Scott’s Of Southend.

Why do we collect and use personal data?

We collect and use personal data mainly to perform direct sales, direct marketing and customer service. We also collect data about suppliers, partners and persons seeking a job or working in our company. We may use your information for the following purposes:

• Send you marketing communications which you have requested. These may include information about our products and services, events, activities, and promotions of our associated partners’ products and services. This communication is subscription based and requires your consent.
• Send you information about the products and services that you have purchased from us.
• Perform direct sales activities in cases where legitimate and mutual interest is established.
• Provide you content and venue details on a webinar or event you signed up for.
• Reply to a ‘Contact Us’ or other web forms you have completed on the Scott’s Of Southend website (e.g. to download a document/PDF).
• Follow up on incoming requests (customer support, emails, chats, or phone calls).
• Provide you with access and services related to Scott’s Of Southend.
• Perform contractual obligations such as order confirmation, license details, invoice, reminders, and similar. The contract may be with Scott’s Of Southend directly or with a Scott’s Of Southend partner
• Notify you about any disruptions to our services.
• Contact you to conduct surveys about your opinion on Scott’s Of Southend products and services.
• Process a job application.

Our legal basis for collecting personal data

Collecting personal data based on consents

The collection of personal data based on consent from the data subject will be done by using “Consent Forms” that will store documentation related to the consent given by the individual. Individual consents will always be stored and documented in our systems.

Collecting personal data based on contracts

We use personal information for fulfilling our obligations related to contracts and agreements with customers, partners and suppliers.
 

Collecting personal data based on legitimate interest

We may use personal data if it is considered to be of legitimate interest, and if the privacy interests of the data subjects do not override this interest. Normally, to establish the legal basis for data collection, an assessment has been made during which a mutual interest between Scott’s Of Southend and the individual person has been identified. This legal basis is primarily related to our sales and marketing purposes. We will always inform individuals about their privacy rights and the purpose for collecting personal data.

What type of personal data is collected?

We collect name, phone number, title and email address, in addition to your company’s name and contact information. We may also collect feedback, comments and questions received from you in service-related communication and activities, such as meetings, phone calls, documents, and emails. From our websites we may collect IP-address and actions taken on the site. If you apply for a job at Scott’s Of Southend, we collect the data you provide during the application process. Scott’s Of Southend does not collect or process any special categories of personal data, such as public unique identifiers or sensitive personal data.
 

How long do we keep your personal data?

We store personal data for as long as we find it necessary to fulfill the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve possible problems, to comply with legal requirements under applicable laws. This means that we may retain your personal data for a reasonable period of time after your last interaction with us. When the personal data that we have collected is no longer required, we will delete it in a secure manner. We may process data for statistical purposes, but in such cases, data will be anonymised.
 

Your rights to your personal data

You have the following rights with respect to your personal data:

• The right to request a copy of your personal data that Scott’s Of Southend holds about you.
• The right to request that Scott’s Of Southend corrects your personal data if inaccurate or out of date.
• The right to request that your personal data is deleted when it is no longer necessary for Scott’s Of Southend to retain such data.
• The right to withdraw any consent to personal data processing at any time. For example, your consent to receive e-marketing communications:
  • If you want to withdraw your consent to e-marketing, please make use of the link to manage your subscriptions included in our communication. Please note that you may still receive system messages and administrative communications from Scott’s Of Southend, such as order confirmations, system messages and notifications about your account activities.
• The right to request that Scott’s Of Southend provides you with your personal data and, if possible, to pass on this information directly (in a portable format) to another data controller when the processing is based on consent or contract.
• The right to request a restriction on further data processing, in case there is a dispute in relation to the accuracy or processing of your personal data.
• The right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing.

Any query about your Privacy Rights should be sent to info@scottsofsouthend.co.uk

The use of cookies and beacons

We use cookies and web beacons (‘Website Navigational Information’) to collect information as you navigate the company’s websites. This may include Facebook, and Google Analytics. Website Navigational Information includes standard information from your web browser, such as browser type and browser language; your Internet Protocol (“IP”) address; and the actions you take on the company’s websites, such as the web pages viewed and the links clicked. This information is used to make websites work more efficiently, as well as to provide business and marketing information to the owners of the site, and to gather such personal data as browser type and operating system, referring page, path through site, domain of ISP, etc. for the purposes of understanding how visitors use a website. Cookies and similar technologies help us tailor our website to your personal needs, as well as to detect and prevent security threats and abuse. If used alone, cookies and web beacons do not personally identify you.
 

Do we share your data with anyone?

We do not share, sell, rent, or trade your information with any third parties without your consent, except from what is described below:

Third-party Service Providers working on our behalf:

We may pass your information on to our distributors, agents, sub-contractors and other associated organizations with the purpose of them providing services to you on our behalf. If required by law: We will disclose your personal information if required by law or if we, as a company, reasonably believe that disclosure is necessary to protect our company’s rights and/or to comply with a judicial proceeding, court order or legal process. However, we will do what we can to ensure that your privacy rights continue to be protected.

Changes to this Privacy Policy

Scott’s Of Southend reserves the right to amend this privacy policy at any time. The applicable version will always be found on our websites. We encourage you to check this privacy policy occasionally to ensure that you are happy with any changes. If we make changes that significantly alter our privacy practices, we will notify you by email or post a notice on our websites prior to the change taking effect.
 

Your right to complain with a supervisory authority

If you are unhappy with the way in which your personal data has been processed, you may contact info@scottsofsouthend.co.uk

 

Use of Cookies

What is a Cookie?

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a “device”) browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic flows.
 

How do we use Cookies?

Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience. For example, if on a previous visit you went to our blog pages, we might find this out from your cookie and highlight similar stories on your second and subsequent visits.
 

Third Party Cookies

Please note that during your visits to our website you may notice some cookies that are not related to directly to us. When you visit a page with content embedded from YouTube, or one which has a “Share” button, you may be presented with cookies from these websites. We have no control of these cookies and you should check the third party websites for more information about these.
 

Don’t want us to use cookies?

We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by this site, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Scott's Of Southend. References to "our Website" or "the Website" are to scottsofsouthend.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Scott's Of Southend
Sutton Road, Rochford
SS4 1LQ

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.