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These terms and conditions and the Website Disclaimers apply to use of websites owned and/or operated by Scotts of Southend. By accessing this Website and/or placing an order You agree to be bound by both these Terms and Conditions, the Privacy Policy and the Website Disclaimers. Please read through the Terms and Conditions carefully and then print a copy for future reference. If You do not agree to be bound by these Terms and Conditions and the Website Disclaimers, You may not use or access this Website.

These terms and conditions do not affect your statutory rights.

Terms and Conditions apply only to ticket purchases made on our website.  Any reference to 'Website' is to a Website owned and operated by Scotts of Southend. 'We, Us, Our, Ourselves' means Scotts of Southends. 'You, Your, Yourself' means the person who uses the Website.

 

Scott’s of Southend Halloween Events 2026 (Pumpkin Patch Day Time, Hoedown & Family Parties)

General Booking Terms and Conditions

These terms apply to ticketed Halloween events operated by Scott’s of Southend Garden Centre at Sutton Road, Rochford, Essex, SS4 1LQ during October 2026.

They include, where applicable, Scott’s Pumpkin Patch, Scott’s Country Hoedown, Scott’s Spooky Halloween Party, Scott’s After Dark and any other Scott’s of Southend Halloween event whose booking page links to these terms.

Each event has its own booking page showing its date, session time, ticket price, age restrictions, capacity, advertised inclusions and optional extras. That information forms part of these terms. If an event specific condition conflicts with these general terms, the event specific condition will apply to that event.

By purchasing, receiving or using a ticket, the customer agrees to these terms on behalf of themselves and everyone included in their booking.

1. Tickets and admission

1.1 Every person entering a ticketed event must have a valid ticket, including children, babies and complimentary carers where the booking page requires one.

1.2 Tickets are valid only for the event, location, date and arrival time or session stated on the booking confirmation.

1.3 Customers must present a valid DigiTicket on arrival. Tickets may be displayed on a mobile device or presented as a printed copy.

1.4 Customers must check the event, location, date, session time, ticket type and quantity before completing their purchase.

1.5 Admission is subject to ticket validity, venue capacity, safety requirements and compliance with these terms.

1.6 Customers should arrive within their booked arrival window or before their booked session begins. Late admission cannot be guaranteed.

1.7 Customers arriving late will not receive additional time after the advertised event or session closing time.

1.8 Tickets must not be resold for commercial gain. Tickets believed to have been obtained fraudulently or resold without authorisation may be cancelled.

1.9 Scott’s of Southend may carry out reasonable ticket, identification, bag or security checks where required for safety, licensing or event management.

2. DigiTickets accounts and booking changes

2.1 Customers who wish to retain the option to change their booking must create a DigiTickets account before completing checkout.

2.2 Customers who create an account before checkout may manage and request changes through DigiTickets until 12 hours before their booked arrival time or session begins.

2.3 All booking changes are subject to availability. Scott’s of Southend cannot guarantee that an alternative date, arrival time, session or ticket type will be available.

2.4 A £1.50 amendment fee applies each time a booking is changed.

2.5 No booking changes can be made within 12 hours of the booked arrival time or session.

2.6 Customers who complete checkout without creating a DigiTickets account will not be able to manage or change their booking themselves. Any request for assistance will be considered at Scott’s of Southend’s discretion and cannot be guaranteed.

2.7 Creating an account after checkout will not retrospectively unlock the self service booking change facility for an existing booking.

2.8 Failure to create an account, the unavailability of an alternative session or an inability to change a booking will not by itself entitle the customer to a refund.

3. Prices, fees and ticket categories

3.1 Ticket prices and categories vary between events and are shown on the relevant booking page before purchase.

3.2 Any booking, transaction, protection or amendment fee will be shown during the booking process or explained before the change is completed.

3.3 Complimentary tickets have no cash value and cannot be exchanged or resold.

3.4 All paid and complimentary ticket holders count towards the event’s safe capacity.

3.5 Scott’s of Southend may offer different online, advance, peak, off peak or on the door prices where these are clearly advertised.

4. Children, babies and supervision

4.1 Children under 16 must be accompanied by a responsible adult aged 18 or over throughout their visit.

4.2 An individual event may require all guests under 18 to attend with a responsible adult. Where applicable, this will be stated on the event booking page.

4.3 Children must remain under the direct supervision of their accompanying adult at all times, including inside the Pumpkin Barn, outdoor Pumpkin Patch, Maize Maze, animal areas, performances and activity areas.

4.4 Parents, guardians and accompanying adults remain responsible for the safety, behaviour and supervision of children in their care.

4.5 Babies or children who qualify for free admission must still have a valid complimentary ticket where required by the event booking page.

4.6 Lost children must be reported to a member of staff immediately. Customers must follow the event’s safeguarding and lost child procedures.

5. Complimentary carer tickets

5.1 One qualifying carer may be admitted free when accompanying an adult or child who requires support and holds a valid paid ticket.

5.2 The person receiving care and the complimentary carer must be included in the same booking and must arrive and enter together.

5.3 Valid supporting evidence must be presented at the entrance. Accepted evidence may include a valid Carer ID or a DLA letter for the person receiving care.

5.4 Complimentary admission may be refused if suitable evidence is not provided or the carer does not attend with the person they support.

5.5 A complimentary carer ticket does not include paid products, pumpkins, food, drinks, merchandise or optional activities unless expressly stated.

6. Event inclusions and advertised offering

6.1 The attractions, entertainment, animals, traders and activities included with admission are those shown on the relevant event booking page.

6.2 Scott’s of Southend may make reasonable changes to the event layout, programme, running order, performer timings, characters, traders, animals or activities for operational, welfare or safety reasons.

6.3 Participation in an included activity may be subject to capacity, queues, age, height, health, clothing, footwear, supervision or operator requirements.

6.4 Entry to an event does not guarantee participation in every activity or interaction where capacity or safety restrictions apply.

6.5 The delay, alteration or unavailability of an individual attraction, performer, animal, trader or activity will not normally entitle a customer to a full or partial refund where the main event remains open and the event as a whole can still be delivered.

7. Pumpkins, merchandise and optional purchases

7.1 Pumpkins are not included with admission unless the relevant ticket description expressly states otherwise.

7.2 Pumpkins may be available to purchase separately. Prices vary according to size, type and variety.

7.3 Pumpkin sizes, colours, shapes, varieties and quantities depend on the harvest, growing conditions and remaining availability and cannot be guaranteed.

7.4 Pumpkins are natural agricultural products and may vary in colour, shape, texture and appearance.

7.5 Food, drinks, merchandise, marshmallow roasting, personalised trucker hats, hair braiding, face painting, bucking bronco rides and other optional activities are not included unless expressly stated.

7.6 Optional products and activities are subject to availability and may operate only on selected dates or sessions.

8. Independent traders, food and allergens

8.1 Food, drinks and selected activities may be supplied by independent traders.

8.2 Independent traders are responsible for their own products, services, prices, payment arrangements, customer transactions and allergen information.

8.3 Customers with allergies or dietary requirements must speak directly to the relevant trader before purchasing or consuming food or drink.

8.4 Scott’s of Southend cannot guarantee that independent food preparation or service areas will be completely free from allergens or cross contamination.

8.5 Traders, menus, stock, dietary options and opening times are subject to availability.

8.6 The absence of an individual trader, product, menu item or paid activity will not normally entitle a customer to an admission ticket refund.

9. Outdoor areas and the Maize Maze

9.1 The outdoor Pumpkin Patch, Maize Maze, parking areas and other outdoor attractions are situated on natural ground.

9.2 Surfaces may include grass, soil, gravel, slopes, mud and uneven ground. They may become wet, muddy, slippery or more difficult to access.

9.3 The Maize Maze is a natural, crop based attraction and is subject to crop growth, weather, ground and operational conditions.

9.4 Scott’s of Southend may restrict or close the Maize Maze or another outdoor area at any time if event management considers it unsafe.

9.5 The temporary or complete closure of the Maize Maze or another individual outdoor attraction will not normally entitle customers to a full or partial refund where the main event remains open.

9.6 Customers must not enter an area when it is closed or ignore barriers, signs or staff instructions.

9.7 Children must remain with their accompanying adult inside the Maize Maze.

9.8 Customers must not damage, remove or interfere with crops, pumpkins, displays, fences or equipment.

10. Highland cows and animal welfare

10.1 Where Highland cows are present, they are a viewing attraction only. Customers must remain outside the paddock and behind all fences and barriers.

10.2 Customers must not feed or touch the cows, shout or scream at them, deliberately frighten them, climb or lean on the paddock fence, enter the paddock or throw food or objects into the enclosure.

10.3 Children must remain closely supervised around the paddock. Dogs must be kept under firm control and away from the paddock fence.

10.4 Customers must behave calmly and respectfully and must not do anything that could frighten, distress, injure or interfere with the cows.

10.5 Anyone who breaches these animal welfare rules, ignores displayed signs or fails to follow staff instructions will be required to leave immediately. No refund will be given.

10.6 The cows may be moved from view, or the viewing area may be restricted, relocated or closed, for animal welfare, veterinary, weather, ground or safety reasons.

10.7 The temporary or complete unavailability of Highland cow viewing will not normally entitle customers to a refund where the main event remains open.

11. Other animal encounters

11.1 Where an event includes animal encounters, those encounters will be managed by the relevant experienced keepers.

11.2 Customers must remain calm and follow all instructions given by keepers and event staff.

11.3 Customers must not touch, handle, feed or approach an animal unless specifically invited by its keeper.

11.4 Children must remain closely supervised during every animal encounter.

11.5 Animal interactions are subject to species suitability, temperament, health, welfare and availability.

11.6 An animal may be rested, substituted or removed from public interaction at any time where its keeper considers this necessary.

11.7 The unavailability of an individual animal, station or interaction will not normally entitle customers to a refund where the main event remains open.

12. Fire and live performances

12.1 Fire performances and other live performances are subject to weather, equipment, performer and safety conditions.

12.2 A fire performance may be delayed, shortened, stopped or cancelled if it is too windy, raining heavily or otherwise considered unsafe.

12.3 Decisions concerning the safe operation of a performance will be made by the performer and event management team.

12.4 Customers must remain in the designated audience area, stay behind barriers and follow staff and performer instructions.

12.5 Children must remain under close adult supervision. Customers must not enter the performance area, touch equipment or distract performers.

12.6 Performance times may change and cannot be guaranteed.

12.7 The delay, alteration or cancellation of an individual performance will not normally entitle customers to a full or partial refund where the main event remains open.

13. Bucking bronco and operated activities

13.1 Where available, the bucking bronco is an optional paid activity unless the relevant ticket description expressly states otherwise.

13.2 The bucking bronco is restricted to guests aged 18 or over unless the event listing and operator rules expressly state a different restriction.

13.3 Rides operate on a first come, first served basis and cannot be reserved or guaranteed. Queues may close before the event or session ends.

13.4 The operator has final authority over whether a customer may participate.

13.5 Participation may be refused because of age, height, weight, health, pregnancy, injury, clothing, footwear, behaviour, intoxication or another safety concern.

13.6 Customers must not participate if they have a medical condition or injury that could be worsened by sudden movement, falling or physical exertion.

13.7 Customers who are pregnant or believe they may be pregnant must not participate.

13.8 Anyone appearing to be under the influence of alcohol or drugs will not be permitted to participate.

13.9 Customers must remove loose, sharp or dangerous items and follow all operator instructions.

13.10 The activity may be suspended or closed because of weather, equipment failure, safety concerns or operational requirements.

13.11 Long queues, the unavailability of the activity or refusal of participation for safety reasons will not entitle a customer to a full or partial admission ticket refund.

14. Dogs and assistance dogs

14.1 Dogs are permitted only at events expressly advertised as dog friendly.

14.2 Where permitted, dogs must remain on a short lead and under the control of a responsible adult at all times.

14.3 Dogs must not disturb animals, damage crops, enter restricted areas or approach other customers or dogs without permission.

14.4 Owners must clean up after their dogs and dispose of waste responsibly.

14.5 Dogs must not be left unattended or inside parked vehicles.

14.6 Scott’s of Southend may require a dog to be removed if its behaviour creates a safety, welfare or disruption concern.

14.7 Assistance dogs are welcome in publicly accessible areas, subject to any essential animal welfare or safety restriction.

15. Accessibility

15.1 The Pumpkin Barn is covered and has a flat surface.

15.2 Outdoor areas are situated on natural ground and may be difficult to access with wheelchairs, mobility scooters or pushchairs, particularly following wet weather.

15.3 Reasonable efforts will be made to support customers, but access to every outdoor area, attraction or activity cannot be guaranteed.

15.4 Customers with specific accessibility requirements are encouraged to contact Scott’s of Southend before booking.

15.5 Accessible toilets will be available during the events where advertised.

16. Age restricted and evening events

16.1 Certain events or activities may carry a minimum age requirement. The age restriction shown on the relevant booking page must be followed.

16.2 Customers attending an age restricted event must bring valid photographic identification. Admission may be refused where acceptable identification cannot be produced.

16.3 Where an event is advertised as adults only, babies, children and anyone below the stated minimum age will not be admitted, even when accompanied by an adult.

16.4 Event security may conduct reasonable bag searches and identification checks.

16.5 Customers must not bring alcohol into the event. Alcohol may be consumed only where it has been purchased from an authorised onsite trader and the event permits its sale and consumption.

16.6 Anyone appearing intoxicated, behaving dangerously or creating a welfare or security concern may be refused admission, refused participation in an activity or removed without a refund.

17. Safety, prohibited items and customer conduct

17.1 Customers must follow all signs, barriers and reasonable instructions given by staff, security personnel, performers, keepers, traders and activity operators.

17.2 Customers must not climb on fences, displays, props, barriers, buildings, equipment, vehicles or other structures unless an area is clearly identified as an interactive attraction.

17.3 Abusive, aggressive, threatening, discriminatory, disruptive or dangerous behaviour will not be tolerated.

17.4 Illegal drugs, weapons, fireworks, smoke devices and other dangerous or prohibited items must not be brought onto the site.

17.5 Smoking and vaping are permitted only within designated areas.

17.6 Scott’s of Southend may refuse admission or remove anyone whose behaviour places themselves, another person, an animal, property or the event at risk.

17.7 No refund will be given where admission is refused or a customer is removed for breaching these terms, compromising animal welfare or failing to follow safety instructions.

17.8 Accidents, hazards, incidents and lost children must be reported to a member of staff immediately.

18. Weather and event changes

18.1 Scott’s Halloween events include outdoor areas and will normally continue during typical autumn weather, including rain.

18.2 Customers are responsible for checking the forecast and wearing suitable outdoor clothing and sturdy footwear.

18.3 Scott’s of Southend may alter, delay, relocate, suspend or close an attraction, activity, performance, animal area or part of the site because of weather, crop, ground, equipment, operational, safety or animal welfare concerns.

18.4 A change to an individual part of the advertised offering will not normally entitle customers to a refund where the main event remains open and can still be substantially delivered.

19. Customer cancellations and refunds

19.1 Tickets are non refundable except where Scott’s of Southend cancels the event without providing a suitable alternative, the event is materially different from what was purchased, or the customer is otherwise legally entitled to a remedy.

19.2 Tickets for leisure activities taking place on a specified date or during a specified period do not normally carry a statutory 14 day cooling off right.

19.3 A customer who chooses not to attend because of personal circumstances, illness, travel disruption, lateness, booking error or ordinary autumn weather will not normally be entitled to a refund.

19.4 An inability to attend, failure to create a DigiTickets account or failure to change a booking before the deadline does not by itself create a right to a refund.

19.5 Booking, transaction, protection and amendment fees may be subject to separate terms, except where applicable law requires otherwise.

19.6 Nothing in these terms affects the customer’s statutory rights.

20. Cancellation or significant change by Scott’s of Southend

20.1 If Scott’s of Southend cancels an entire event, affected customers will be contacted using the information supplied when booking.

20.2 Customers will be offered a suitable alternative arrangement or a refund in accordance with their legal rights and the circumstances of the cancellation.

20.3 If an event undergoes a significant change that materially alters what the customer purchased, Scott’s of Southend will provide an appropriate remedy in accordance with applicable consumer law.

20.4 Minor programme, layout, performer, trader, animal or activity changes are not treated as cancellation of the entire event.

21. Parking, location and personal belongings

21.1 Free parking is available for event customers, subject to capacity.

21.2 Customers must follow event signs and instructions from the parking team. Vehicles must be driven slowly and carefully, with priority given to pedestrians.

21.3 Unless stated otherwise, Scott’s Halloween events are held in the field and polytunnel on the right hand side of the site and are accessible directly from the car park. They are not held inside the main garden centre.

21.4 Customers park at their own risk and should secure their vehicles and belongings. Scott’s of Southend is not responsible for loss, theft or damage unless caused by its negligence.

21.5 Customers are responsible for their personal belongings while attending an event. Lost property should be reported to a member of staff.

22. Photography, filming and drones

22.1 Photography and filming for personal use are welcome unless an event or area states otherwise.

22.2 Customers must be considerate and must not photograph or film other visitors, particularly children, without permission.

22.3 Commercial photography, professional filming, promotional shoots and drone use require prior written permission from Scott’s of Southend.

22.4 Scott’s of Southend may take photographs or video footage during events for promotional and marketing purposes.

22.5 Where practical, notices will be displayed when official photography or filming is taking place. Customers who do not wish to be included should speak to a member of staff.

23. Liability

23.1 Nothing in these terms excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence.

23.2 Customers are expected to take reasonable care for their own safety and the safety of children and other people in their group.

23.3 Scott’s of Southend is not responsible for loss or damage that is not reasonably foreseeable or that results from a customer’s failure to follow these terms, displayed warnings or reasonable staff instructions.

23.4 These terms do not affect any rights or remedies that cannot lawfully be excluded or restricted.

24. Events beyond our reasonable control

24.1 Scott’s of Southend will not be responsible for delays, alterations or cancellations caused by circumstances beyond its reasonable control.

24.2 These circumstances may include extreme weather, flooding, fire, crop failure, animal illness, equipment or power failure, government restrictions, public health incidents, transport disruption, security incidents or instructions from emergency services or another competent authority.

24.3 Where possible, Scott’s of Southend will provide affected customers with timely information and reasonable alternative arrangements.

25. Scott’s After Dark and The Black Harvest

25.1 This section applies specifically to Scott’s After Dark and The Black Harvest scare attraction in addition to the other relevant sections of these general terms.

25.2 Scott’s After Dark takes place on Friday 23 October 2026 from 8pm until 10.30pm. It is strictly for guests aged 18 or over.

25.3 All guests must bring an original and valid passport, UK photocard driving licence or valid PASS accredited proof of age card. Photographs and copies of identification will not be accepted.

25.4 Anyone unable to provide satisfactory identification will be refused admission without a refund.

25.5 All After Dark tickets must be booked online in advance. Tickets will not be available to purchase at the entrance.

25.6 Tickets may be sold in limited price releases. Unless expressly stated otherwise, each release provides the same event entry and inclusions, with the price increasing as allocations sell out.

25.7 Guests must allow enough time for parking, walking to the entrance, identification checks, bag searches and ticket scanning.

25.8 Last entry is strictly 9pm. To be admitted, guests must be physically present within the official event entrance queue before 9pm. Being in the car park, elsewhere on the site or travelling to the event does not count as being in the entrance queue.

25.9 Guests arriving after 9pm will not be admitted and will not receive a refund, transfer or rescheduled booking because of their late arrival.

25.10 Entry to After Dark does not guarantee immediate entry to The Black Harvest. Guests may be issued with a timed maze entry window, queue instruction or coloured wristband to manage capacity and attraction flow.

25.11 All guests may be required to undergo identification checks and bag searches. Refusal to cooperate will result in admission being refused without a refund.

25.12 Security guards, a security dog handler and security dogs may be present during the event.

25.13 The following items must not be brought onto the site:

a. Weapons or items that could reasonably be used as weapons
b. Illegal drugs or controlled substances
c. Alcohol purchased outside the event
d. Fireworks, flares, smoke devices or explosives
e. Laser pens
f. Glass bottles or other dangerous containers
g. Replica weapons or realistic imitation weapons
h. Any item considered dangerous or inappropriate by event security

25.14 Illegal or dangerous items may be confiscated and reported to the police.

25.15 Scott’s operates a zero tolerance policy towards violence, aggression, harassment, abuse, discrimination and threatening or antisocial behaviour. Serious incidents may be reported to the police.

25.16 The Black Harvest is an intense live scare attraction within an outdoor Maize Maze. It may include darkness, low visibility, live scare performers, sudden and close range scares, loud noises, strobe or flashing lighting, smoke, fog, theatrical effects, disturbing imagery, enclosed feeling areas and uneven or muddy ground.

25.17 Performers may approach guests closely and attempt to startle them. Guests must not touch, strike, push, threaten or deliberately make physical contact with a performer.

25.18 Running, pushing, overtaking, climbing through the maize, leaving the marked route or deliberately damaging scenery or crops is prohibited.

25.19 Guests must remain with their group and follow all instructions given by maze staff, performers and security personnel.

25.20 Scott’s may refuse access to the attraction where staff reasonably believe that entry could present a danger to the guest, performers, staff or other visitors.

25.21 The Black Harvest may not be suitable for guests who are pregnant or who have heart or circulatory conditions, epilepsy or sensitivity to flashing lights, asthma or respiratory conditions, claustrophobia, limited mobility, balance difficulties, severe anxiety, a nervous disposition, a recent injury or operation, or another condition affected by darkness, loud noises, smoke, fog or sudden scares.

25.22 Guests are responsible for considering their health and deciding whether the attraction is suitable for them. Anyone uncertain about their suitability should seek appropriate medical advice before attending.

25.23 Choosing not to enter The Black Harvest because of a disclosed warning or personal condition will not normally qualify the ticket holder for a refund.

25.24 The Pumpkin Barn is covered and accessible. The Pumpkin Patch and The Black Harvest are outdoor attractions on natural, uneven and weather dependent ground. Conditions may include mud, slopes, narrow routes and reduced visibility.

25.25 The Black Harvest may not be suitable for every wheelchair or mobility aid user. Guests with accessibility requirements should contact Scott’s before booking so available access arrangements and reasonable adjustments can be discussed.

25.26 Pets are not permitted at After Dark. Assistance dog users should contact Scott’s before booking because the event includes livestock, security dogs, loud noises, fire, smoke, fog and scare performers. Scott’s will discuss available reasonable adjustments and safe arrangements.

25.27 Any alcohol available at After Dark may be sold and consumed only in accordance with the premises licence and Challenge 25 requirements.

25.28 The Shock Chair is an optional paid attraction and is not included with After Dark admission unless expressly stated. Participation is subject to the operator’s safety rules, health restrictions, capacity and availability.

25.29 Photography or mobile phone use may be restricted inside The Black Harvest where it could affect safety, performers or the experience of other guests. Flash photography is prohibited wherever instructed.

25.30 CCTV may operate across parts of the site for security, safety and operational purposes.

25.31 Guests who feel unwell, become distressed or wish to leave an attraction should alert the nearest performer, marshal, security officer or member of staff.

25.32 In an emergency, guests must stop, remain calm and follow instructions from staff or the emergency services. Emergency routes, exits, gates and fire equipment must not be obstructed or interfered with.

26. General terms and updates

26.1 Event information is correct at the time of publication but may be updated where operationally or legally necessary.

26.2 These terms and conditions may be updated at any time. The latest version will be published through the relevant website or booking system.

26.3 Updates will not remove or reduce any statutory right. For an existing booking, the terms published when the ticket was purchased will normally apply unless a later change is required by law or is reasonably necessary for safety, security, animal welfare or the proper operation of the event.

26.4 Customers are encouraged to review the latest event information and terms before attending.

26.5 The person making the booking is responsible for ensuring that everyone included in the booking has read and agreed to these terms and any event specific conditions.

26.6 If any part of these terms is found to be invalid or unenforceable, the remaining terms will continue to apply.

26.7 These terms are governed by the laws of England and Wales.

26.8 Scott’s failure to enforce a condition on one occasion does not prevent it from enforcing that condition on another occasion.

26.9 Nothing in these terms affects the customer’s statutory rights.

Scott’s After Dark 2026

Ticket and Entry Terms and Conditions

These Terms and Conditions apply to Scott’s After Dark, featuring The Plagued Parish indoor live scare attraction, taking place inside the main Scott’s of Southend Garden Centre on Friday 23 October 2026 from 20:00 until 22:30.

By purchasing or using a ticket, you agree to these Terms and Conditions. The person making a group booking accepts these conditions on behalf of everyone included in the booking and must ensure that all guests have read them before attending.

1. Age restriction

Scott’s After Dark is strictly for guests aged 18 and over.

All guests must bring an original and valid form of photographic identification. Accepted identification includes a passport, UK photocard driving licence or valid PASS-accredited proof-of-age card.

Photographs or copies of identification will not be accepted.

Anyone unable to provide satisfactory identification will be refused entry without a refund, regardless of whether they are accompanied by another adult.

2. Tickets and advance booking

All tickets must be booked online in advance. Tickets will not be available to purchase at the entrance.

A valid ticket is required for every guest, except an eligible carer holding a correctly booked complimentary carer ticket.

Tickets are sold in limited price releases. All ticket releases provide the same event entry and inclusions. The price increases as each allocation sells out.

Guests are responsible for checking their booking details before completing their purchase. Booking mistakes cannot always be corrected.

The ticket price and any applicable booking fees will be displayed before payment is completed.

3. Refunds, transfers and rescheduling

Tickets are sold for a leisure event taking place on a specific date. There is no statutory 14-day cooling-off period for this type of booking.

Tickets are non-refundable and cannot be moved to another event because the customer has changed their mind, can no longer attend, arrives late, fails to bring valid identification or is refused entry for breaching these conditions.

Tickets must not be resold for profit or through an unauthorised resale platform. Any permitted name change or transfer must be approved by Scott’s in advance.

Nothing in these terms affects the customer’s statutory rights where Scott’s cancels the event or makes a material change to what was purchased.

4. Complimentary carer tickets

One complimentary carer ticket may be booked for an eligible carer accompanying a guest who requires their support.

The person receiving care must have a paid After Dark ticket in the same booking. Both people must enter the event together.

When booking, the carer must select the form of supporting identification they intend to bring. The original valid document selected during booking, such as a recognised carer identification card or current Disability Living Allowance documentation, must be presented at the entrance.

The complimentary ticket will not be valid if the required documentation is not provided or the carer is not accompanying the paid ticket holder.

A complimentary carer ticket does not include a pumpkin or any separately charged attraction, product, food or service.

5. Arrival, last entry and admission

Guests should arrive early enough to allow time for parking, walking to the entrance, identification checks, bag searches and ticket scanning.

Last entry is strictly 21:00. The entrance will close at 21:00 sharp.

To be admitted, guests must be physically present within the official event entrance queue before 21:00. Being in the car park, elsewhere on the site or travelling to the event does not count as being in the entrance queue.

Guests arriving after 21:00 will not be admitted. Tickets will not be refunded, transferred or rescheduled where admission is missed because a guest arrives late.

Guests who joined the official entrance queue before 21:00 may still be admitted after this time while the remaining identification, security and ticket checks are completed.

Scott’s reserves the right to control admission and manage queues, capacities and access to individual areas for safety and operational reasons.

Entry to the event does not guarantee immediate entry to The Plagued Parish. Guests may be given a timed attraction-entry window, queue instruction or coloured wristband to control the flow through the attraction.

All instructions given by event staff, security personnel, attraction operators and emergency services must be followed.

6. Security and prohibited items

All guests may be required to undergo an identification check and bag search before admission. Refusal to cooperate will result in entry being refused without a refund.

Security guards, a security dog handler and security dogs will be present at the event.

The following must not be brought onto the site:

• Weapons or items that could reasonably be used as weapons
• Illegal drugs or controlled substances
• Alcohol purchased outside the event
• Fireworks, flares, smoke devices or explosives
• Laser pens
• Glass bottles or other dangerous containers
• Replica weapons or realistic imitation weapons
• Any item considered dangerous or inappropriate by security

Illegal or dangerous items may be confiscated and reported to the police.

7. Behaviour and removal from the event

Scott’s operates a zero-tolerance policy towards violence, aggression, harassment, abuse, discrimination and threatening or antisocial behaviour.

Guests must not touch, threaten, deliberately frighten, obstruct or behave aggressively towards performers, animals, staff, security personnel or other visitors.

Guests must not damage, climb on, remove or interfere with displays, scenery, props, barriers, lighting, electrical equipment or animal enclosures.

Anyone who appears intoxicated, is under the influence of illegal drugs, behaves dangerously or fails to follow instructions may be refused entry or removed from the event without a refund.

Serious incidents may be reported to the police.

8. The Plagued Parish indoor scare attraction

The Plagued Parish is an intense live scare attraction situated inside the main garden centre.

It includes:

• Darkness and low visibility
• Live scare performers
• Sudden and close-range scares
• Loud and unexpected noises
• Strobe and flashing lighting
• Smoke, fog and theatrical effects
• Disturbing characters and imagery
• Confined or enclosed-feeling sections
• Narrow, darkened routes and changes in flooring
• Indoor theatrical sets, props and controlled special effects

The performers may approach guests closely and attempt to startle them. Guests must not touch, strike, push or deliberately make physical contact with a performer.

Running, pushing, overtaking, climbing on scenery or leaving the marked route is prohibited.

Guests must remain with their group and follow all instructions given by attraction staff and performers.

Scott’s may refuse access to The Plagued Parish where staff reasonably believe that entry could present a danger to the guest, performers, staff or other visitors.

9. Health and attraction suitability

The Plagued Parish is designed to be frightening and may be physically or psychologically demanding.

The attraction may not be suitable for guests with:

• Heart or circulatory conditions
• Epilepsy or sensitivity to flashing lights
• Asthma or respiratory conditions
• Claustrophobia or fear of darkness
• Limited mobility or balance difficulties
• A nervous disposition or severe anxiety
• A condition affected by loud noises, smoke, fog or sudden scares
• Pregnancy
• A recent injury, operation or other relevant medical condition

Guests are responsible for considering their own health and deciding whether the experience is suitable for them. Anyone uncertain about their suitability should seek appropriate medical advice before attending.

Safety warnings and attraction restrictions must be read and followed. Choosing not to enter The Plagued Parish because of a disclosed warning or personal condition will not normally qualify the ticket holder for a refund.

A safe word of MY LITTLE PONY can be communicated to any of the team, including the scare actors at any time and you will be removed from the scare zone into a safe zone to be checked over by our first aid team.

 

Nothing in these terms excludes Scott’s responsibility where it would be unlawful to do so.

10. Accessibility

The main garden centre is indoors and generally accessible.

The Plagued Parish takes place indoors within a specially created, darkened route. Conditions may include low visibility, narrow sections, theatrical scenery, props, special effects, changes in flooring and emergency lighting.

The Plagued Parish may not be suitable for every wheelchair or mobility-aid user. Guests with accessibility requirements are encouraged to contact Scott’s before booking so that the available access arrangements and reasonable adjustments can be discussed.

A complimentary carer ticket does not guarantee that every attraction will be suitable or accessible to the guest receiving care.

11. Weather and attraction availability

Scott’s After Dark and The Plagued Parish take place inside the main garden centre. Guests may still need to walk outdoors between the car park and the event entrance and should dress appropriately for the weather.

The indoor attraction is not normally affected by typical autumn weather. However, access to the site, any outdoor queueing areas and any separately advertised outdoor entertainment may be affected by severe weather or unsafe external conditions.

Scott’s may temporarily delay, alter, restrict or close an attraction where reasonably necessary because of:

• Severe weather, flooding, thunder, lightning or unsafe access conditions
• Unsafe conditions in the car park, entrance or external queueing areas
• Fire or another emergency
• Technical or electrical faults
• Performer, animal or supplier availability
• Capacity or crowd-management requirements
• Instructions from the emergency services or another competent authority
• Any other health, safety or operational concern

The temporary closure of one supporting attraction will not automatically entitle the ticket holder to a refund where the overall event continues substantially as advertised.

If Scott’s cancels the entire event or makes a material change to the main experience, affected customers will be contacted and offered the appropriate remedy in accordance with their legal rights. This may include transferring the booking where a suitable alternative is available or receiving a refund.

Scott’s is not responsible for customers’ travel, accommodation or other personal costs arising from a cancellation or change, except where the law requires otherwise.

12. Event programme and performers

Published performance times, activities, animals, traders and entertainment are subject to operational availability.

Scott’s will take reasonable steps to provide the advertised experience but may substitute or alter supporting entertainment where necessary.

Fire performances may be delayed or cancelled where weather or safety conditions make them unsafe.

13. Pumpkins

Pumpkins are not included in the ticket price and can be bought additionally.

14. Animals

Highland cows must only be viewed from the designated public areas.

Guests must not enter an animal enclosure, climb over barriers, touch an animal without permission or attempt to feed any animal.

Instructions from handlers and event staff must be followed immediately.

Animal appearances may be changed, interrupted or cancelled if required for the animal’s health, welfare or safety.

Pets are not permitted at After Dark. Assistance-dog users should contact Scott’s before booking because the event includes livestock, wolf dogs, security dogs, loud noises, fire, smoke and scare performers. Scott’s will discuss available reasonable adjustments and safe arrangements.

15. Shock Chair experience

The theatrical Shock Chair experience is not included in the After Dark admission ticket and requires a separate payment.

Participation is subject to the operator’s safety rules, health restrictions and capacity. The operator may refuse participation where there is a safety concern.

Guests must read the attraction-specific warnings before purchasing or participating. Paying for After Dark does not guarantee the availability or suitability of the Shock Chair experience.

16. Food, drink and additional purchases

Food, drinks, marshmallow roasting, hair braiding, pumpkins, custom trucker hats, merchandise and other optional products or services carry an additional charge.

Opening times, menus, products and availability are controlled by the relevant concession or trader and may change.

Guests must disclose relevant allergies directly to the food trader before purchasing. Scott’s cannot guarantee that independent traders operate in an allergen-free environment.

Any alcohol available at the event may only be sold and consumed in accordance with the premises licence and Challenge 25 requirements.

17. Photography, filming and CCTV

Photography and filming may take place for promotional, security and operational purposes.

CCTV is in operation across parts of the site.

Guests may take personal photographs in permitted areas but must not interfere with operations, block routes, use prohibited equipment or photograph another person in an intrusive or inappropriate manner.

Flash photography, filming or mobile phone use may be restricted inside The Plagued Parish where it could affect safety, performers or the experience of other guests.

Anyone who does not wish to appear in identifiable promotional photography should make a member of staff aware on arrival. Where reasonably possible, Scott’s will take steps to respect the request.

18. Personal belongings and parking

Guests are responsible for their own belongings. Scott’s is not responsible for loss, theft or damage except where caused by Scott’s negligence or where liability cannot legally be excluded.

Parking is provided for event guests, subject to availability and staff direction. Vehicles and their contents are left at the owner’s risk, except where loss or damage is caused by Scott’s negligence.

Guests must not leave valuables unattended and must follow all parking and traffic-management instructions.

19. Emergencies and first aid

Guests who feel unwell, become distressed or wish to leave an attraction should alert the nearest performer, marshal, security officer or member of staff.

In an emergency, guests must stop, remain calm and follow staff or emergency-service instructions.

A safe word of MY LITTLE PONY can be communicated to any of the team, including the scare actors at any time and you will be removed from the scare zone into a safe zone to be checked over by our first aid team.

Emergency routes, exits, gates and fire equipment must not be obstructed or interfered with.

20. Liability and statutory rights

Scott’s will take reasonable steps to operate the event safely and provide the services purchased with reasonable care and skill.

Guests remain responsible for following warnings, assessing whether an attraction is suitable for them and taking reasonable care of themselves and others.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or any other liability that cannot legally be limited or excluded.

Nothing in these terms affects the customer’s statutory rights.

21. Governing law

These Terms and Conditions are governed by the laws of England and Wales.

If any part of these terms is found to be invalid or unenforceable, the remaining terms will continue to apply.

Scott’s failure to enforce a condition on one occasion does not prevent it from enforcing that condition on another occasion.

22. Acceptance of the terms

By purchasing or using a ticket for Scott’s After Dark, the ticket purchaser and every member of their booking confirm that they have read, understood and accepted these Terms and Conditions.